Terms & Conditions
Clear details.
Considered decisions.
Please read these terms before placing an order with Rehman Woods Furniture. They explain our ordering, delivery and after-sales arrangements.
Before you choose.
Review your furniture specifications and order details. If anything is unclear, speak with our team before proceeding.
01 Orders & specifications
About these terms
These terms describe purchases and after-sales support from Rehman Woods Furniture, Ichra Bazar Furniture Market, Lahore. Please read them alongside the product description and any written specifications, quotation or order details agreed with our team.
Your order details
Please provide accurate contact and delivery information and review the items, quantities, dimensions, materials and finishes before confirming an order. Keep your receipt or order confirmation. Contact us if you notice a discrepancy.
Custom-made furniture
Confirm the design, dimensions, materials, finish and upholstery for a custom piece before proceeding. Share reference images and any essential requirements with our team. If you request a later change, we will review what is possible at the current production stage and discuss any effect on cost or timing before agreeing to it.
Photographs & natural materials
Lighting and screen settings can affect the appearance of colours. Natural wood varies in grain and tone. Ask for further photographs or discuss viewing a finish or material before ordering. These natural variations do not excuse defects or a failure to meet agreed specifications.
02 Payment & delivery
Prices & payment arrangements
Review the price and any delivery or assembly charges shown at checkout or included in your quotation before purchasing. For showroom and custom orders, confirm the payment method and any deposit or balance arrangements directly with our team. Any proposed change to an agreed order or its price must be discussed and agreed with you.
Delivery within Lahore
We currently deliver within Lahore only. Delivery charges, estimated timing and any assembly or placement arrangements are confirmed for the particular order. Furniture is protected with foam wrapping and accompanied by a four-person handling team to help reduce the risk of damage.
Timing & access
Production and delivery timing depend on the item and agreed order details. Tell us about any required date before ordering. Share accurate doorway, staircase and lift measurements, together with building access restrictions, to help plan delivery. Contact our team if your address or access details change.
Checking your delivery
Check your furniture when it arrives. If you notice damage, a missing item or a difference from the agreed order, contact our team with your order details and photographs so we can review the concern. Checking at delivery does not remove your rights concerning a defect discovered later.
03 Returns & support
Returns, refunds & exchanges
We do not offer voluntary returns, refunds or exchanges for standard or custom-made furniture, including for a change of mind. Custom-made items are produced to your agreed specifications. This policy is subject to the consumer rights described below.
After-sales services
We provide after-sales support for concerns with our furniture. Send your order reference or receipt, a description of the issue and clear photographs or a short video. Our team will review the concern and discuss appropriate service options. Service scope, timing and any applicable charges will be confirmed before work is arranged.
For help with an existing order, call or WhatsApp 0300 0580047. Please include the name used for your purchase and your order reference.
04 Rights & contact
Your consumer rights
Nothing in these terms excludes or restricts rights or remedies that cannot be excluded under applicable law, including those concerning defective or misdescribed goods. Where a remedy is required by law, it will be provided. Our voluntary returns policy and after-sales process do not replace those rights.
Questions or concerns
Please contact us if you need clarification or wish to raise a concern about your order. Call 0300 0580047, message us on WhatsApp, or email Rehmanwoodfurnitures@gmail.com. Our opening hours are Monday–Sunday, 9:00 AM–9:00 PM, Pakistan time. Contacting our team does not prevent you from using any remedy available under applicable law.