Shipping & Delivery

The next step.
Making room for it.

A little planning makes all the difference. Here’s what to discuss with our team before your furniture makes its way home.

Let’s plan your delivery.

Share your location and selected furniture to discuss availability, charges and timing.

Ask about delivery

Share your location.

Send your city, full address and the furniture you’re considering.

Confirm the details.

Check delivery availability, charges, estimated timing and any assembly requirements before ordering.

Prepare your space.

Measure the access route and make room for your furniture before the agreed arrival.

Before you order.

Delivery locations & charges

Delivery availability and charges need to be confirmed for your address and selected furniture. Share your city, full address, floor level and access details with our team before placing your order.

Estimated delivery time

Timing depends on the selected item, whether it is ready or made to order, and your location. Ask our team for the estimated completion and delivery dates for your specific order. If you need furniture for a particular date, mention it before ordering.

Custom furniture orders

For a custom piece, confirm dimensions, materials, finish or upholstery, and the estimated production schedule before proceeding. Discuss how production timing relates to your preferred delivery date.

Assembly & placement

Ask whether assembly and placement can be arranged for your selected furniture, and whether any additional charges apply. Confirm these details in advance, particularly for large beds, wardrobes and dining furniture.

Stairs, lifts & restricted access

Tell our team about narrow doorways, staircases, lift dimensions, parking restrictions and building delivery rules. Photos and measurements can help us discuss access before a delivery is arranged.

Changing your delivery details

Contact our team with your order reference if you need to change your address, contact number or requested delivery date. We’ll review the request against your order’s current status. Please wait for confirmation of any revised arrangement.

A concern when your furniture arrives

Check your furniture when it arrives. If you notice damage, a missing item or another concern, take clear photographs and contact our team with your order reference and a description so we can review it with you.