Returns & After-Sales Support
Our care continues.
Long after delivery.
We provide after-sales support for our furniture. If you have a concern, speak with our team so we can review it and discuss the next steps.
Support starts with
a conversation.
Share your order details and photographs of the issue. Our team is here to help you understand the available service options.
Our store policy.
Returns, refunds & exchanges
We do not offer voluntary returns, refunds or exchanges for standard or custom-made furniture, including for a change of mind. We provide after-sales support for concerns with your furniture. This policy is subject to your rights under applicable law, as explained below.
Custom-made furniture
Custom-made furniture is created to your agreed specifications and is not eligible for voluntary returns, refunds or exchanges. Please confirm dimensions, design, materials, finish and upholstery before placing your order.
After-sales service
If an issue arises with your furniture, contact our team with the details. We will review the concern and discuss the appropriate service options with you. Any service scope, timing and applicable charges will be confirmed before work is arranged.
Careful delivery within Lahore
We currently deliver within Lahore only. Furniture is protected with foam wrapping and accompanied by a four-person handling team to help reduce the risk of damage during delivery. If you notice a concern when your furniture arrives, let our team know so we can review it.